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FAQs

I bought a publication, how can I read it?
To access the content you purchased, log in to the store with the email and password you used to register. Then click on the menu located in the upper right corner and go to "My Library".
Can I download or print the publication?
The Ebooks and Audiobooks you purchase are for streaming in-store consumption only and cannot be downloaded to devices as a file or printed.
If I forget my password, how can I recover it?
To recover your password click on Login and choose the option Reset password. You will receive a recovery email so you can create a new one.
Where can I see my account information?
Within the drop-down menu in the upper right corner, choose the option "My account".
I have a discount coupon, how can I redeem it?
To redeem a coupon choose a plan or publication and click on "Purchase". Just below the payment option, select "I have a coupon" and enter it to get your discount.
On what devices can I access my publications?
You can access the store and your publications from any internet-enabled devices with the following features:
  • Chrome and Firefox in their last 4 versions.
  • Microsoft Edge version 79 and later.
  • Safari version 14 and later.
  • Internet Explorer is not supported.
  • Android 8 and later
  • iOS 14 and later
  • Windows 7 and later
  • macOS 10.14 and later
How to consult for other issues or contact Support?
Go to the menu located on the top right margin of the navigation bar and click on "Contact us". In the form fill in the fields indicating the subject of your inquiry and the message, then click on Send.
How many devices can I log in on simultaneously?
You can log in to the store on up to 3 devices at the same time.